Bulk Operations Specialist Logistics - Ocean Freight Seafreight

Role Purpose

Accountable for daily operation activities, customer related inquiries and concerns and maintaining smooth operations from start to finish within the company policies and compliance

Key Activities

• Process all documentation requirements required by customers for transport of their goods
• Ensures documentation accuracy and timeliness in an efficient manner according to internal process and guidelines
• Performs booking and booking optimization according to internal guidelines as needed for BULK shipments
• Performs delivery arrangements for DAP shipments
• Handles customer query or concerns and being able to address them in good manner even in the most pressured/difficult situation
• Prepares and create billing to customers
• Ensure payment collection prior to release of shipments
• Handles and address operational accounting concerns but not only limited to unbilled or revenue leakage
• Interacts with customers, other product including internal business units, global offices and GSC involves in the overall BULK process
  
  
  

• Communicate and coordinate with customers’ customs broker or any of its representative regarding the status of their shipments.
• Provide necessary documentary requirements to customer for expediting the transport of their goods
  
  
  

• Performs booking and update customers pro-actively
• Lead the ordering process of flexibag from factory thru FMT SG including the shipping and delivery to BULK assigned warehouse
• Prepares and Check if documents are in good order as to according to what is required by our customer and global offices in accordance to internal rules and compliances
• Pro-actively responding to customers’ query and concerns regarding to their shipments making sure that everything is documented if needed
• Monitors shipment status using internal and external tools, able to anticipate any issues that may arise and to provide resolutions
• Maintain good relationship with external service providers
• Analyzing the cost and identifying possible mistakes prior to creation of billing to our customers
• Coordinate with customer any incidental charges incur and make sure that is it in accordance to our internal guidelines and/or customer SOP.
• Utilize CW1 and any other internal tools to ensure shipment is properly managed as required ( X3 for Flexibag monitoring and invoicing)
• Be ready for any other given task as required on any given operational circumstances
  
  
  

• Extensive knowledge in Import and Export Ocean freight procedure
• Good in administration and communication skills
• Result driven and keen attention to details
• Must have 3-5 years’ logistics experience within Ocean freight
• Cargowise (CW1) an advantage
• Key advantage: Flexitank/ ISOtank background