Application And Support Supervisor

Job Purpose

Lead Country Application Training, drive Country Master Data Management, manage deployments, demand management and support of Global standard applications also regional and country applications as needed (e.g., CW1, FSI, myDHLi, Sales360, S21), and steer the Country Super User Community.

Key Tasks

• Define and lead Application Training and Support for all core operational systems and customer facing applications to internal users
• Review and distribute User Releases/Helpful Hints and Training manuals to Super/End users where necessary
• Drive country Master Data Management ensuring data quality, channel, and control the requirements and communication regarding Master Data between country stakeholders and Global/Regional organization
• Establish and maintain country Super User Network for Core Operational Systems (Cargowise, EDM, ESP, QuoteShop, FSI, FCM, myDHLi...)
• Define and provide training courses to end users
  
  
  

Stakeholders

• Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
• Influence and challenge key stakeholders effectively
• Develop strong, trusting cross-functional relationships with senior DHL business leaders
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
  
  
  

Management Responsibility

• Lead multiple teams of lower level executives, directors/senior managers, and managers
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies
  
  
  

Skills

Data Base Integration, Data Analysis, Data Visualization, Data Protection, Monitoring, Data Modeling, Systems Integration, IT Governance, Microsoft Access, Data Management Software, Oracle, Vendor Management, Business Requirements, Azure Active Directory, Organizational Design, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

Qualifications & Key Requirements

Education Level - Masters degree

Experience Level - more than 8 years

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