Account Manager

Here’s the difference you’ll make

As an Account Manager , you’ll drive sales growth by achieving targeted volume and revenue goals while building strong, lasting relationships with clients. You’ll play a key role in expanding existing accounts, encouraging repeat and replicated business, and uncovering new opportunities. By consistently delivering a high level of service and client satisfaction, you’ll help strengthen partnerships, support business growth, and create long-term value for both clients and the organization.

What you’ll do (your mission)

• Client Relationship & Strategy Development
• Serve as the primary contact for assigned clients, maintaining strong and lasting relationships.
• Develop long-term logistics strategies that align with each client’s business and supply chain goals.
• Contract & Compliance Management
• Ensure all service agreements are executed in full compliance with contract terms.
• Lead contract renewals, scope changes, and commercial discussions in coordination with relevant teams.
• Revenue Growth & Profitability
• Drive revenue growth through strategic account planning and solution selling.
• Monitor client P&L, identify margin improvement opportunities, and manage costs related to service delivery.
• Performance & KPI Management
• Track and analyze key performance indicators (KPIs) to measure client satisfaction and operational efficiency.
• Identify areas for improvement and collaborate with Operations to enhance service delivery.
• Operational Coordination
• Coordinate with Operations to ensure service levels meet or exceed client expectations.
• Serve as the escalation point for client issues, resolving them promptly and effectively.
• Business Development
• Identify upselling and cross-selling opportunities to increase wallet share within existing accounts.
• Support solution design and proposal development for new or expanded services.
• Client Onboarding & Implementation
• Oversee the smooth onboarding of new clients, ensuring operational and system readiness.
• Align implementation timelines and deliverables with internal project teams.
• Customer Reporting & Insights
• Prepare performance reports and dashboards with data-driven insights on SLAs and KPIs.
• Translate operational data into actionable recommendations for client improvement.
• Continuous Improvement & Innovation
• Lead initiatives that enhance processes, reduce costs, and improve service quality.
• Collaborate with Lean or Process Excellence teams to introduce innovative solutions.
• Cross-functional Collaboration
• Work closely with Sales, Operations, Finance, and Shared Services to deliver seamless client support.
• Facilitate communication between clients and internal teams to resolve issues efficiently.
• Contract Renewal & Risk Management
• Prepare for contract renewals by evaluating performance and client satisfaction.
• Identify potential risks and develop mitigation or contingency plans to protect profitability.
• Market & Industry Awareness
• Stay updated on industry trends, competitor activities, and client developments that may impact performance.
  
  

• Bachelor's Degree
• Business Administration, Marketing, Management
• At least 2-3 years experience in the same field or industry in a managerial capacity
  
  

• Leadership Competencies
• Coaching and Mentoring
• Sales Strategy Development
• Project Management
• Technical Competencies
• Selling and Negotiation Skills
• Account Management and Retention
• Sales Forecasting and Budgeting
• Pricing and Yield Management
  
  

• Own results that drive growth. You are trusted to build relationships, win business, and shape outcomes that grow the company.
• Grow with strong support. You thrive in a collaborative culture that invests in your capability, confidence, and career.
  
  

• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.