Sales Support Specialist

Here’s the difference you’ll make

The Sales Support Specialist provides administrative, reporting, and coordination support to the Customer Service (CS) and Sales teams. This role plays a key part in enabling the efficiency of frontline operations by handling back-end tasks such as report generation, sales tracking, document control, event support, and audit compliance. The position ensures that the CS Manager and front-line staff can focus on execution and client engagement by offloading operational and administrative support responsibilities.

What you’ll do

• Sales Reporting & Analysis
• Generate and consolidate daily, weekly, and monthly sales performance reports.
• Prepare dashboards and summaries for internal reviews and client business reviews.
• Track account-level performance and support forecasting activities
• Client Support Coordination
• Assist in the preparation of Business Review (BR) decks and client presentations.
• Support the collation and submission of client reports and service updates.
• Maintain updated client files including SLAs, contracts, and communications.
• Administrative & Documentation Support
• Manage filing and organization of sales documents, contracts, SLAs, and client records.
• Support tracking and documentation of sales proposals, quotations, and approvals.
• Coordinate with internal teams (Operations, Billing, Finance, etc.) for data consolidation and status follow-ups
• Contract Management & Compliance
• M aintain a centralized log of client contracts, SLAs, and renewal schedules.
• Support the preparation and submission of documents required during internal and client audits.
• Ensure compliance with documentation protocols and audit requirements
• Event & Activity Coordination
• Provide administrative support for sales-initiated activities such as client events, business reviews, product demonstrations, and internal roadshows.
• Coordinate logistics , materials preparation, venue booking, and attendance tracking for these events.
• A System & Data Managemen t
• Update CRM tools and client master data as needed.
• Monitor and encode sales pipeline activities and opportunity statuses.
• Ensure data accuracy and consistency across reporting files and trackers.
  
  

You’ll thrive in this role if you

Educational Background

• Graduate of any 4-year course
  
  

Professional Experience

• with 2 years’ significant experience in a related field
  
  

Competencies, Skills, Knowledge And Abilities

• Technical Competencies
  
  

Proficient in Microsoft Excel, PowerPoint, and Word

Strong coordination and follow-through

Accurate data entry and management

Organized documentation and filing practice

High attention to detail

Ability to multi-task in a fast-paced environment

Organized, proactive, and results-oriented

Good communication and interpersonal skills

Ability to coordinate multiple tasks and stakeholders simultaneously

Familiarity with contract handling and basic compliance protocols is an advantage

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being

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