Director

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, youll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

• Partner with the Senior Director to lead the Testing Pillar’s multi-year transformation roadmap and strategic plans, focusing on the successful delivery of Visa’s Client Product Testing Tools. Collaborate with the COE team and regional Testing groups to define and implement a future-focused vision that aligns people, processes, and systems, driving continuous improvement and automation.
• Product Launch Management: Oversee end-to-end go-to-market planning, rapid execution, and post-launch performance optimization for the new enterprise testing platform, ensuring delivery within aggressive timelines.
• Drive accelerated launch cycles by establishing streamlined processes, clear milestones, and cross-functional alignment to deliver the testing platform to market within 12 months, balancing speed with quality.
• Integrate AI-driven capabilities into both the product and operational workflows, ensuring the platform leverages automation, intelligent analytics, and machine learning to enhance testing efficiency and decision-making.
• Lead comprehensive launch readiness activities, including product positioning, enablement of testing teams, documentation, training programs, and stakeholder communication to ensure rapid adoption and seamless transition.
• Execute post-launch optimization through continuous monitoring of platform performance, gathering user feedback, and leveraging AI-powered insights to iterate quickly, resolve issues, and deploy enhancements at speed.
• Operational Reporting: Develop and maintain dashboards, reports, and documentation to monitor product initiatives, performance, and outcomes.
• Drive implementation of metric-based improvements including monitoring, reporting, performance analysis and cost benefit
• Provide senior stakeholder updates, translating complex problems into data and insights throughout the journey and enabling informed business decisions
• Data & Insights: Gather, analyze, and present product performance metrics to guide strategic decisions and measure success.
• Leverage a wide variety of analytical & process management skills to develop comprehensive process improvement plans.
• Tools & Systems: Manage and enhance product management tools (e.g., Jira, Confluence, MS Teams, MS Project, Productboard) to maximize team productivity and workflow efficiency.
• Evaluate and analyze testing processes and services, recommending improvements to enhance efficiency and effectiveness.
• Cross-Functional Alignment: Drive effective communication and collaboration between product, engineering, design, and support teams. Deep collaboration with our main stakeholders including, Client Services, Product, Technology, and other support teams.
• Represent all regional Testing teams in cross functional projects, including being the POC for our Tech solutions such as tools, system enhancement, reporting, troubleshooting, etc.
• Engage and establish business partnerships with cross functional leadership including CS leadership, relevant stakeholders and business partners across Visa to collaborate, influence, and drive Center of Excellence programs and initiatives.
• Customer Feedback Loop: Establish and maintain processes to capture, analyze, and incorporate customer and user feedback into product planning.
• Translates the ‘voice of the client and/or employee’ into strategic initiatives, partnering with global senior stakeholders to deliver on an improvement pipeline
• Partner with cross-functional testing teams to improve the client experience, service standards and/or, operational efficiency and effectiveness through process design and re-engineering
• Develop and manage Testing and stakeholder training curriculum with implementation plans, ensuring relevant content by audience and contract management best practices. Together with Senior Consultant manger, provide training and guidance to team members and other stakeholders.
• Acts as an ambassador to coach and lead the client services organization to deliver process improvement and cost saving across our business, specifically in testing pillar
  

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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