Business Process Manager

Job Purpose:

Business Process Manager leads the strategic business process, reviews and improvement initiatives, and delivers innovative software development products aligned with management’s goals and direction.

Responsibilities:

• Implement the OE Framework across mall operations.
• Ensure the deployment and maintenance of standardized process documentation (SOPs, Work Instructions, RACIs).
• Drive achievement of SLAs for all standardized processes.
• Ensure compliance with internal and external audit requirements.
• Identify and escalate process risks and issues to the OE Lead.
• Manage and mentor Process Analysts, fostering skill development and performance.
• Partner with Tenants, Mall Operations, and Corporate Teams to ensure alignment of process improvements with business goals.
• Facilitate workshops, meetings, and feedback sessions to gather insights and drive change.
• Prepare and present process improvement updates to the OE Lead and relevant stakeholders.
• Maintain dashboards and reports to track progress, risks, and outcomes.

Qualifications:

• Bachelor's Degree in Industrial Engineering, Management Engineering, Service Engineering, Computer Science, Information Technology, Economics or any related course
• At least 10 years of experience related to Project Management, Business Analysis, and Quality Assurance
• Lean Six Sigma certification
• Analytical and creative problem-solving skills
• Communication skills (presenting, facilitating meetings, conduct trainings, etc.)
• Ability to work independently or with a team
• Organizational and time management skills
• Willing to work in MOA Square, Pasay City