Outbound Sales Executive

Position Overview:

The Outbound Sales Executive is a high-performing consultative sales professional responsible for proactively generating and converting outbound sales opportunities for Silversea’s ultra-luxury cruise experiences. This role is designed for experienced outbound sales professionals who demonstrate a strong track record in high-conversion consultative sales environments, particularly within luxury travel, hospitality, financial services, real estate, or other premium sectors involving high-value purchasing decisions. Unlike traditional outbound sales roles focused primarily on volume-based lead conversion, this position requires the ability to engage affluent and high-net-worth clientele, manage longer and more complex decision journeys, and convert premium leads into confirmed bookings through a highly personalised and consultative sales approach. This will play a critical role in supporting the Americas consumer sales strategy, contributing directly to revenue growth by converting qualified leads and nurturing client relationships aligned with the Silversea ultra-luxury brand.

Key Responsibilities:

Consultative Sales & Revenue Generation

• Proactively manage outbound sales opportunities across the Americas market through targeted outreach to qualified prospects and existing leads.
• Engage with prospective guests through highly consultative sales conversations focused on understanding travel aspirations, lifestyle preferences, and luxury expectations.
• Present and position Silversea’s luxury cruise experiences in a compelling and personalised manner aligned with the brand’s premium positioning.
• Manage the full consultative sales cycle from initial engagement through booking confirmation.
• Convert high-value enquiries and opportunities into revenue while maintaining strong conversion ratios.

Client Relationship Management

• Develop strong relationships with prospective and repeat guests by providing a highly personalised and attentive sales experience.
• Build trust with clients through product expertise, destination knowledge, and an understanding of luxury travel expectations.
• Maintain regular follow-up with leads and prospects to nurture opportunities through longer and more complex decision-making cycles.

Sales Performance & Commercial Accountability

• Consistently achieve or exceed defined revenue targets, productivity metrics, and conversion benchmarks.
• Maintain a high level of commercial discipline in managing leads, pipeline activity, and conversion opportunities.
• Demonstrate ownership and accountability for revenue contribution and sales outcomes.

Lead Management & Pipeline Development

• Effectively manage and prioritise qualified leads provided through marketing campaigns, inbound enquiries, and outbound initiatives.
• Maintain an organised and accurate sales pipeline through the company’s CRM system.
• Track and manage lead progression through the full sales funnel.

Product & Market Expertise

• Maintain deep knowledge of Silversea’s luxury cruise offerings, itineraries, destinations, and onboard experiences.
• Understand key differentiators of the ultra-luxury cruise market and effectively communicate the value proposition to prospective guests.
• Stay informed of industry trends and competitor positioning within the luxury travel sector.

Cross-Functional Collaboration

• Work closely with Marketing, Commercial Planning, and Sales Leadership to optimise lead conversion strategies and campaign effectiveness.
• Provide feedback on lead quality, guest insights, and conversion trends to support continuous improvement of sales and marketing initiatives.

Qualifications:

Required Experience:

• Minimum 7 years of experience in outbound consultative sales within a high-value or premium sales environment.
• Proven track record of consistently achieving strong sales conversion performance.
• Experience selling luxury products or services, including travel, hospitality, real estate, financial services, or other premium sectors preferred.
• Demonstrated ability to manage longer and more complex sales cycles.
• Experience engaging with affluent or high-net-worth clientele is highly desirable.