Job Description
-Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
-Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
Responsibilities
* Manage Daily, Weekly, and Monthly schedules
* Work closely with operations in terms of Schedules and Leaves Allocation
* Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules
Qualifications
Graduate. Minimun of 2 yrs in the current role
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Pasay Metro Manila |
| Company Website: | http://www.exlservice.com | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Business Consulting and Services | ||
What We Offer
About the Company
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Job Snapshot
