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People And Partnership Account Manager

Talentmate

Philippines

12th August 2026

2608-18707-4456

Job Description

Position: Account Manager
Location: Harton, Paranaque City
Work Setup & Shift: Hybrid/Shifting Schedule

Job Description

The Account Manager is responsible to oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services. The CE AM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

STRATEGY

Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.

Growth And Client Experience

Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
Work closely with the different departments responsible for the delivery of the services in the site.

COST AND SITE MANAGEMENT

Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.

HEALTH AND SAFETY OF OUR PEOPLE

Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Complete all necessary training and compliance requirements and professional development opportunities.

What You Need

Non-Negotiables

Bachelor's degree in any field; master's degree or relevant certifications are a plus.
At least 3 years of experience in account management, client services, or a related role, with a track record of success in managing client relationships.
Strong understanding of BPO services, client needs, and operational excellence.
Excellent interpersonal and communication skills, with the ability to build and maintain client trust.
Analytical and problem-solving abilities, including proficiency in data analysis and reporting.
Proficiency in CRM software, Microsoft Office Suite, and presentation tools.
Strong leadership and team management skills.
Strategic thinking and a customer-centric mindset.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Parañaque National Capital Region
Company Website:	https://www.microsourcing.com	Job Function:	Business Development
Company Industry/ Sector:	Outsourcing and Offshoring Consulting

What We Offer

About the Company

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