Patient Care Navigator

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Job Purpose

We are looking for a compassionate, patient-oriented, and highly organzied Patient Care Navigator to support patients in understanding and accessing government financial assistance programs for their medications and treatment need.

Key Responsibilities

• Assist patient throught phone calls and other channels.
• Guide patients on application process, documentary requirements, submission procedures and where to obtain required documents.
• Explain approval timelines, application limitations, frequency of availments, and other program complexities in clear and emphatetic manner.
• Educate patient understand the importance of submitting complete and accurate documentatry requirements. which may vary depending ongovernment agency.
• Coordinate and follow up with patientsregarding pending requirements and application status.
• Maintain accurate documentation and records of patient interactions and assistance provided.
• Provide a positive and supportive patient experience while handling sensitive concerns professionally.
• Preferably residing in paranaque.
• With work experience working in any of government agencies especially those providing assistanc eto patients.
• Proficient in basic computer applications and documentation.
  
  

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.