ParkMate Customer Care

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Harton Corporate Center, Parañaque City

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Customer Service Representative, you will:

• Respond to client questions and inquiries received via phone calls or email regarding products, services, and support.
• Perform transactional tasks including administrative work, taking inbound calls, making outbound calls, and handling data entry for new accounts, sites, and requests.
• Identify ways to improve customer experience and resolve issues utilizing company systems and established procedures.
• Meet customer satisfaction targets, efficiency metrics, and issue resolution goals to exceed client expectations.
• Escalate complex questions and issues to your supervisor while following instructions for additional assigned transactions.
  
  

What You Need

Non-negotiables

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy.
• High capability in customer-facing contact center setups or back-office administrative operations.
• A strong, positive attitude with a customer-centric mindset.
  
  

Preferred Skills/expertise

• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Excellent time management, multitasking, and prioritization skills in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Bachelor's degree (preferred, not required).
• Prior experience handling Australian, New Zealand, or UK accounts (preferred, not required).
• Willingness to work shifting schedules and reside within a 60-to-90-minute commute from the office.
  
  

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---