Credit Associate

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

The Credit Associate is responsible for managing accounts receivable processes, ensuring timely collections, maintaining accurate records, and supporting customer account serviceability. This role plays a key part in monitoring account health, minimizing financial risk, and ensuring accuracy through reconciliation, reporting, and customer account management.

What You'll Do

• Manage national and territorial customer accounts within the Greater Manila Area (GMA).
• Monitor and analyze customer accounts to identify outstanding balances, collection issues, and potential credit risks.
• Maintain accurate and up-to-date records of collection activities, account status, and customer communications.
• Ensure timely collection and reconciliation of accounts to support customer serviceability and business continuity.
• Prepare AR Aging reports and recommend action plans to address and eliminate overdue balances.
• Perform regular reconciliation of accounts receivable balances with customers and internal stakeholders.
• Accurately post customer payments and transactions in SAP.
• Send payment reminders, collection follow-ups, and Statements of Account (SOA) to customers.
• Attend customer meetings independently to resolve account concerns and strengthen customer relationships.
• Process account adjustments, investigate discrepancies, and ensure timely issue resolution.
  
  

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience in accounts receivable, collections, credit and collections, or financial operations.
• Strong analytical skills with the ability to reconcile accounts and identify discrepancies.
• Good communication and stakeholder management skills, with the ability to interact professionally with customers and internal teams.
  
  

• Experience handling national or territorial accounts.
• Knowledge of Accounts Receivable processes, collections management, and customer account reconciliation.
• Proficiency in SAP or other ERP systems.
• Experience preparing AR Aging reports and collection performance analyses.
• Ability to work independently and attend customer meetings.
• Knowledge of credit risk assessment and account management practices.
• Strong attention to detail and accuracy in financial transactions.
• Experience in the pharmaceutical, healthcare, FMCG, or distribution industry.
  
  

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.