Business Support Assistant Air Parcel

Job Req Number: 104752

Time Type: Full Time

Overview Of The Role

Responsible in timely booking of Export & Import Parcel shipments to UPS Website and register respectively in Tango system. Also, ensure maintenance of Air Events in Tango for shipment track and trace and is responsible in efficient and smooth handling of shipments. Furthermore, may handle claims process if required for lost shipments, and processing of Incoming and Outgoing invoice to clients.

Specific Tasks And Responsibilities

• To ensure processing all cross trade, Export and Import Parcel shipments requests received from clients are booked to UPS/FEDEX Website and register the shipments in Tango system respectively.
• To ensure that all bookings made in UPS/FEDEX (Vendor booking & On-Account booking) are registered in Tango based on the daily Unregistered Report & weekly Recon Report.
• To ensure that OPS026 – Track & Trace Events are updated accurately, and investigations are made if necessary to ensure efficient and smooth handling of shipments.
• To ensure that Data Compliance report is check and missing information is updated accurately.
• To ensure that all Commercial Invoice and UPS labels are uploaded to AMS (scan documents viewer)
• To ensure prompt and accurate information are provided to clients by ensuring that shipments are properly checked and coordinated.
• To adhere to stakeholders’ requirement
• To contribute Kaizen and process improvement projects/initiatives
• To do administrative, ad hoc and any tasks that are needed to accomplish team’s targets and objectives. These are assigned by direct supervisor.
• To Ensure all Australia Domestic Shipments were booked in TMS or TFM/FRF and registered in Tango for specific client.
• To ensure Parcel/Domestic shipments were Trackable in E-Schenker by using the E-Desk system.
• To initiate the Freight forwarding process for specific client and ensuring BID were done correctly with the details request received along with P.O. Quantity, and BID were pushed and provided with the Origin Branches who will handle the shipping.
  
  
  

Primary Qualifications

• Freight-forwarding / logistics education is an advantage.
• Knowledge in different transport management system is an advantage.
• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)
• Good know-how in web-based applications / Internet
• Quick comprehension and great focus at work
• Resilient and has ability to prioritize and meet deadlines
• Accurate and reliable
• Ability to work in a team
• Good interpersonal skills
• Open and flexible in meeting customer demands / service attitude
• Able to cooperate with various units in DSV (GBS and Local Teams)
  
  
  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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