BPO - Support Manager Hybrid Setup

This might be the only time your I can fix him/her attitude wont be questioned. Unity Communications is looking for a Support Manager who can slay the house down boots despite juggling quotes, contracts, and a couple of escalations.

In this role, youll play a vital role in keeping things running smoothly while making our internal teams and partners feel supported, heard, and taken care of istep by da istep. Youll be the reason things get done, people feel heard, and the team keeps moving forward.

Ready to help the team sumakses? Apply today!

How You Spend Your Eight Hours

• Support internal channel managers and partners to ensure exceptional service delivery
• Monitor, improve, and streamline support processes
• Handle escalations with professionalism and efficiency
• Run quotes and generate contracts
• Request updates and track progress on active orders
• Collaborate with cross-functional teams to enhance partner satisfaction
• Help develop and implement scalable support strategies
• Manage multiple systems and tools to keep workflow running smoothly
  
  
  

What You Must Possess

• Minimum 2 years in telecom; experience with AT&T B2B Portals, Comcast C3, and Spectrum Salesforce.
• Proven experience in support management or a related role
• Strong communication, multitasking, and interpersonal skills
• Confidence in navigating difficult customer situations and managing escalations
• Working knowledge of telecom and cloud solutions
• Experience in order entry and order tracking
• Ability to work independently in a remote environment
  
  
  

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more
  
  
  

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup
  
  
  

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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