BPO - Customer Service Representative Hybrid Setup

If Taylor Swift swapped love songs for phone calls, shed be a Customer Service Representative someone who listens, connects, and leaves people feeling like theyre the main character. Thats the kind of energy were looking for.

At Unity Communications, we want someone who can turn ordinary conversations into unforgettable experiences. Youll be the calm voice in messy moments, the problem-solver when clarity is needed, and the reason customers leave feeling supported.

Ready to help customers shake off their worries and help them feel seen, heard, and understood like every great Taylor Swift song does this role is yours to own. Apply today!

How You Spend Your Eight Hours

• Deliver responsive and accurate support to customers via phone calls and email
• Provide product and service information aligned with client guidelines
• Handle customer inquiries, complaints, and service issues with professionalism
• Document all interactions in the clients CRM system or ticketing tool
• Escalate unresolved issues appropriately
• Meet KPIs (response time, resolution rate, customer satisfaction, etc.)
  
  
  

What You Must Possess

• At least two years of experience in customer service
• Fluency in spoken and written English with a clear accent
• Excellent interpersonal and communication skills
• Tech-savviness and ability to navigate multiple systems or tools
• Strong problem-solving ability and adaptability in a fast-paced setting
• Ability to think outside the box and find innovative solutions
• Availability to work on-site during U.S. business hours
• Knack for sales (preferred)
• Experience supporting U.S.-based customers (preferred)
• Knowledge of storage unit, RV, and boat management (a plus)
  
  
  

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL/SL credits upon regularization.
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
  
  
  

What You Should Consider

• Full-time position
• Monday to Friday, 9 AM to 6 PM CST
• Hybrid work setup with on-site training
  
  
  

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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