Air Freight Supervisor

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading global logistics and freight forwarding company in their search for an Air Freight Supervisor based in Parañaque City.

Salary Range: Open

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Parañaque City

The role

The Air Freight Supervisor will lead the daily operations of the export/import air freight department in the Philippines. This role combines hands-on operational management with strategic oversight, ensuring service excellence, compliance with regulations, and achievement of business and financial objectives.

The Air Freight Supervisor will coach and develop the export/import team, manage key stakeholder relationships, and support the Head of Operations in executing business strategies.

Your Responsibilities 2. Operational Excellence 3. Financial & Administrative Management 4. Compliance & Risk Management 5. Strategic & Business Support

• Leadership & Team Development
• Supervise and lead the export/import air freight team, ensuring alignment with company policies and performance standards.
• Recruit, train, coach, and develop team members to drive high performance and engagement.
• Establish and implement departmental processes, KPIs, and standard operating procedures.
• Maintain strong relationships with airlines, overseas agents, customers, and key industry partners.
• Promote a culture of service excellence, accountability, and continuous improvement.
• Oversee day-to-day air export/import operations to ensure efficiency, accuracy, and compliance with internal policies and regulatory requirements.
• Ensure zero operational loss accounts through proactive monitoring and issue resolution.
• Maintain and enhance quality standards for air freight operational procedures.
• Support the sales team with quotations, RFQs, and rate negotiations.
• Act as a subject matter expert in air freight processes to support the team and resolve complex operational issues.
• Assist in achieving departmental budgets, revenue targets, and profitability goals.
• Ensure accurate job costing, timely billing, and gross profit reporting.
• Handle supplier and customer inquiries related to accounts, billing, and service delivery.
• Coordinate collections, deliveries, and operational documentation.
• Ensure compliance with internal codes of ethics, delegation of authority, and audit requirements.
• Adhere to export controls, sanctions, anti-corruption, and data protection regulations.
• Ensure compliance with Philippine Bureau of Customs (BOC) requirements and documentation standards.
• Identify and mitigate operational and compliance risks.
• Support the Head of Operations in executing national and regional air freight strategies.
• Contribute to planning, forecasting, and resource allocation initiatives.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
  
  

• Bachelor’s degree (4-year), preferably in Logistics, Supply Chain, or related fields.
  
  

• Minimum 10 years of experience in freight forwarding and logistics, with strong expertise in AIR export/import operations.
• At least 3 years in a supervisory role.
• Strong knowledge of air freight processes, documentation, and compliance requirements.
• Hands-on experience with operational systems (familiarity with CargoWise - CCLP Certified Logistics Provider by WiseTech preferred).
• Well-connected with airlines and familiar with the Philippine air freight industry.
  
  

• Strong leadership, team management, and coaching skills.
• Excellent operational and problem-solving capabilities.
• Strong analytical and decision-making skills with a results-driven mindset.
• Effective communication, interpersonal, and stakeholder management skills.
• Ability to plan, organize, and prioritize tasks in a fast-paced environment.
• High stress tolerance, flexibility, and adaptability to business demands.
• Commitment to service excellence and continuous improvement.
  
  

• Proficient in English, both written and spoken.
  
  

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your applications status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.