Field Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: Field Support Specialist

Location: Harton Corporate Center, Baclaran, Parañaque City

Work Setup & shift: Onsite I Night Shift

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses**
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Field Support Specialist, you will develop new skills in a safety-focused environment and contribute to advancing technology for community improvement. Join our team and play a vital role in delivering top-tier service to our customers and communities, prioritizing safety above all else.

In this role, you will oversee all phases of utility construction across various telecom projects. Youll collaborate with a team of construction professionals to ensure high-quality workmanship and adherence to safety standards. Your dedication to excellence and readiness to tackle challenges will drive our success.

Key Responsibilities

Pre-Construction Tasks: General Daily Activities

• Ensure all Unit Data Forms (UDFs) are current.
• Participate in Ops Team sign-offs.
• Submit any necessary material supplemental changes and notify Order Management.
  
  

During Construction Tasks: General Daily Activities

• Email first-day work orders to assigned crew (market-specific).
• Ensure safety documents are uploaded and completed daily.
• Ensure Early Project Launch (EPL) is scanned to site.
• Ensure the crew properly manages customer network access (EIM, NFSD, AccuV, etc.).
• Coordinate approvals related to build plan or design changes.
• Request material supplemental orders, coordinate availability with the warehouse, and ensure timely delivery to crew or site.
• Facilitate WERF/OBF requests when necessary, working with WHSE EPL Lead/PM Team for timely delivery to crew or site.
• Collect deliverables from contractors to ensure timely project closeout, including tape drops, EH&S, RET worksheets, and required testing reports.
• Coordinate and communicate integration and troubleshooting efforts between crew, contractor remote support, and interval teams.
• Score all appropriate construction tasks (milestones) or communicate to CPM when tasks are completed.
• Ensure outage requests are submitted and monitored for timely completion.
• Assist Construction Manager (CM) with equipment rental coordination.
• Follow up on power delivery through installation.
• Assist with forecast accuracy, ensuring the rolling 4-week horizon is maintained. Escalate any slippage of current jobs impacting upcoming jobs as needed.
• Assist CM in ensuring all permits are closed.
• For SPG projects, upload required deliverables to Tower companies.
  
  

What It Takes To Be Part Of Our Team

• Demonstrated track record of consistently delivering high-quality work.
• Strong problem-solving skills with a hands-on approach to tackling challenges.
• Commitment to long-term project engagement.
• Bachelors Degree in Construction Management preferred.
• 3-5 years of experience managing telecom construction projects.
• Knowledgeable in telecom construction practices including Coax Splicing, Fiber Splicing, Directional Drilling, and map reading.
• Effective troubleshooting abilities for field issues.
• Previous experience in site management with a proven ability to maintain positive client and supplier relationships.
• Proficiency in Microsoft Office, particularly Word, Excel, and Project, with a capacity to adapt to new software applications
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---