Business Support Specialist

Job Req Number: 111839

Time Type: Full Time

Main KPIs:

Accountability – ensure assigned processes and deliverables are completed on or before designated schedule of submission

Accuracy – complete deliverables accurately in the designated systems (i.e. CW1, EDC, etc.) or tools (excel, PowerPoint, teams, etc.)

Timeliness – submit deliverables timely via designated methods (i.e. CW1, EDC, Email, etc.)

Detailed Job Responsibilities:

Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions

Monitor different Key Performance Indexes (KPIs) and help drive branch compliance to SOPs

Support the Exception Manager process by following up with the applicable branches to ensure data completion and accuracy

Support data entry and EDI retriggering

Flag irregularities via the use of Non-Conformance Database (NCD)

Identify and support corrective/ preventive action solutions and continuous improvement initiatives

Audit invoices generated by branches to comply with company’s agreed rates

Train new hires and impart best practices on existing processes

Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights

Document new and existing processes as necessary

Prepare internal work log report for billing purposes

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.