Front Office Manager

Lead the Guest Experience at Our Bohol Resort!

ABRAHAM BOHOL is seeking a dedicated and experienced Front Office Manager to take the helm of our guest services and reception operations in beautiful Panglao, Bohol. If you are a dynamic leader with a passion for excellence in hospitality and are ready for a challenging role in a stunning location, we invite you to apply.

This is a critical, managerial position responsible for ensuring the highest standards of service, team management, and operational efficiency across the Front Office department.

Key Responsibilities

As Front Office Manager, you will be a working leader focused on three core areas:

1. Leadership & Team Development:

• Manage, supervise, and mentor the entire front desk staff.
• Conduct full-cycle recruitment, including screening, interviewing, and onboarding new employees.
• Manage staff scheduling, approvals for leave requests, and performance coaching.

2. Guest Relations & Service Excellence:

• Oversee all guest services, reservations, check-ins, and check-outs, ensuring timely and accurate processing.
• Proactively manage and respond to guest inquiries and complaints across all platforms (social media, OTAs) to ensure satisfaction.
• Drive and maintain an average 90% Guest Review Index score monthly.
• Coordinate with other departments to fulfill guest special requests and ensure smooth operations.

3. Operations & Administration:

• Establish and enforce front office policies and procedures for efficient operations.
• Maintain accurate sales records (daily/online sales) and financial transactions.
• Prepare daily reports, analyze data, and present weekly/monthly reports to management.
• Manage inventory of office and guest supplies.
• Act as the department head for other resort areas in the absence of their respective managers.

Why Join Our Team in Panglao?

We offer a highly competitive package for the right candidate who is ready to relocate to or currently resides in Bohol:

• Competitive Monthly Compensation
• FREE On-Site Accommodation
• Annual Home Leave Allowance
• Benefits: HMO with Dental, Paid Leaves, Life Insurance, 13th-month pay, and other statutory contributions.

Qualifications

• Proven experience in a supervisory or management role within a hotel/resort Front Office setting.
• Strong organizational, administrative, technical and financial reporting skills.
• Excellent written and verbal communication skills for effective team and guest interaction.
• Must be able to work flexible hours, including weekends and holidays, as needed for operational requirements .

TO APPLY:

If you are prepared for this leadership opportunity in a unique resort setting, please submit your updated resume and cover letter.