IT Junior Systems Administrator

Job Description

Junior System Administrator (Wintel)

About Citco Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community. A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About The Role

As an Operations Center Analyst, you will help the Operations Center team which provides 24x7x365 Production support for mission critical environments accessed worldwide. This position is part of the Citco Information Technology team (Tech Ops/Operations Center IT) and reports to the Operations Center Manager.

Job Duties In Brief

• Addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround.
• 1st level support with a focus on Windows, but also responsible for 1st level support of Unix, Backup and AWS Cloud environments.
• Perform Operational activities as per the predetermined work schedules, including multiplatform database backups / restores, remote tape operations, back-up monitoring and administration using Netbackup, Backup Exec and eVault technologies.
• Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory.
• Involved in regular scheduled patching process for all platforms.
• Involved in DR tests (Data Centers and Offices).
• Responsible for batch process (monitor and implementing scripts).
• Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly
• Promptly respond to telephone calls, voice mails and emails.
• Meet SLA deadlines & deliverables.
• Accept responsibility and personal accountability.
  
  

About You

The successful candidate is an experienced and energetic contributor, with the ability to provide support by performing first level investigation and determining the correct control action. You can impact day-to-day service delivery to business users through infrastructure monitoring and troubleshooting while maintaining cross functional collaboration to resolve Critical issues in the production environment.

Experience And Technical Skills

• Associates in Computer science
• 1-3 years of relevant IT experience
• Knowledge and experience of Windows 2008/12/16
• Citrix Administration
• Knowledge of hardware and software configuration
• Firm understanding of MS Office suite
• Knowledge of backup responsibilities (restores, create jobs, troubleshooting)
• Knowledge of the backup technologies used within Citco is a plus (Netbackup, Backup Exec, Evault)
• Knowledge of RHEL OS (or any Unix OS) is a plus
• Batch scheduling is a plus (CA Autosys)
• Knowledge or familiarity with following tools is a plus (CA Spectrum, CA Autosys, Nagios, MS SCOM, MS SCCM)
• Knowledge of AWS is considered a plus.
• Demonstrate a self-directed approach to learning; pursue professional development.
• Take personal ownership (going beyond assigned tasks to deliver quality projects, identify and reports issues, demonstrate strong concern for client business and initiatives).
• Willingness to assist fellow team members.
• Demonstrate use of professional judgment on the job.
• Demonstrate effective oral and written communication with customers and IT team members including managers and peers.
• Must be able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team.
• Flexibility and ability to deal with change in a 12x4, 12x3 work schedule.
• Perform other technical duties as assigned. Education
• Bachelors degree or technical qualification prevalent to the position
  
  

What We Offer

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support
  
  

Remuneration

A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured.

Responsibilities

Job Duties in Brief

• Addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround.
• 1st level support with a focus on Windows, but also responsible for 1st level support of Unix, Backup and AWS Cloud environments.
• Perform Operational activities as per the predetermined work schedules, including multiplatform database backups / restores, remote tape operations, back-up monitoring and administration using Netbackup, Backup Exec and eVault technologies.
• Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory.
• Involved in regular scheduled patching process for all platforms.
• Involved in DR tests (Data Centers and Offices).
• Responsible for batch process (monitor and implementing scripts).
• Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly
• Promptly respond to telephone calls, voice mails and emails.
• Meet SLA deadlines & deliverables.
• Accept responsibility and personal accountability.

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