Technical Support Representative

Location:

Pampanga

Job Overview

The Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.

Responsibilities

• Handle inbound customer service calls
• Interfacing with various tools and systems as required.
• Effectively resolve customer questions through call or chat in a considerate and timely manner.
• Provide information about products and services
• Review and select standard responses for answers or solution
• Review or make changes to customer accounts
• Take ownership of technical issues and customer’s problem from the beginning to end.
• Compose thoughtful, personalized responses to a variety of customer requests.
  
  

• At least Senior High School Graduate or College Undergraduate
• With or without call center experience
• Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Average written and verbal English proficiency.
• Has analytical troubleshooting skills
• Basic knowledge in Fiber Optics Technology.
• Knowledge in Basic Network troubleshooting.
• Basic knowledge about the Internet.
• Experienced in a BPO is a plus.