QA Scrum Master II

Position Title: QA Scrum Master II

Work Set Up: Onsite

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Quality Assurance–Scrum Master II requires a blend of application development exposure, quality assurance expertise, and agile delivery ownership. This role provides guidance and support to internal users and cross-functional teams while driving quality and continuous improvement efforts across multiple mission-critical applications. The QA-Scrum Master II ensures application stability, reliability, and continuous delivery of our software applications.

What You’ll Do:

Quality Assurance & Testing

• Develops, maintains, and executes detailed test plans for functional validation, regression testing, and release validation.
• Enhances and automates test scripts to optimize continuous testing strategies and reduce manual effort.
• Ensures all defects, enhancements, and suggestions are properly entered, tracked, and managed in JIRA throughout the lifecycle, from identification to closure.
• Validates complex defect resolutions, conducts root cause analysis, and recommends improvements to prevent recurrence.
• Maintains QA documentation, testing procedures, and knowledge repositories to support team-wide consistency.
  
  
  

Agile & Scrum Facilitation

• Serve as the Scrum Master for the team, facilitating agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Champions agile principles, driving adoption across teams and promoting continuous process improvement.
• Monitors team performance, identifies areas for process improvement, and implements solutions to ensure timely delivery of high-quality software.
• Refines the backlog to ensure user stories are clear, testable, and aligned with business objectives.
• Mentors team members in agile practices, quality processes, and testing methodologies.
  
  
  

Release & Change Management

• Coordinates release/deployment activities across multiple teams and environments, ensuring adherence to schedules and quality standards.
• Reviews and approves release documentation and change requests, ensuring compliance with internal policies.
• Executes production deployments to oversee accuracy and execution, providing guidance on rollback or remediation if needed.
• Drives change management processes by validating documentation, tracking, and reporting to ensure seamless adoption.
  
  
  

Application Development

• Maintains in-depth knowledge of the application portfolio, supporting issue resolution, reporting, and system enhancements.
• Analyzes complex system behaviors and data to guide decisions, troubleshoot issues, and support continuous improvement initiatives.
• Documents workflows, configurations, and testing procedures for knowledge sharing and process standardization.
• Partners with development teams to identify opportunities for automation, quality improvements, and process optimization.
  
  
  

What We’re Looking For:

• Bachelor’s degree in computer science, information systems, or a related field
• Minimum of 2-4 years of work experience in quality assurance, manual or automated testing, and agile team environments
• Demonstrated expertise in Scrum and agile methodologies, with experience facilitating agile ceremonies and backlog refinement
• Strong understanding of DevOps, CI/CD, and automated testing tools
• Proven ability to independently manage tasks, drive initiatives, and guide team members
• Experience analyzing complex systems and providing actionable recommendations for improvement
• Excellent written and oral communication skills, with the ability to convey technical concepts in user-friendly language
• Strong presentation, interpersonal, and stakeholder management skills, including ability to influence cross-functional teams
• Experience with defect tracking and release management tools, such as JIRA, to ensure high-quality software delivery
• Commitment to continuous improvement, process optimization, and quality standards
• Ability to withstand prolonged periods sitting at a desk
• Frequent use of upper extremities to perform keyboard functions and work on a computer
• Ability to occasionally stand/walk
  
  
  

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - its about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!

---