Medical Scheduler

Position Title: Medical Scheduler

Work Set Up: On-site

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are seeking a highly organized and proactive Medical Scheduler to join our team. This key role serves as the hub between our clients, caregivers, and clinical team, ensuring seamless coverage and exceptional service.

What You’ll Do:

• Manage incoming calls related to scheduling inquiries and adjustments
• Handle caregiver call-offs promptly and implement coverage solutions
• Develop both immediate and long-term staffing solutions to meet client needs
• Fill day-to-day open shifts efficiently and accurately
• Collaborate closely with the clinical team to ensure optimal client–caregiver matches
• Audit and review client schedules to ensure accuracy and alignment with care plans
• Support management with additional administrative and operational tasks as assigned
  
  
  

What We’re Looking For:

• Strong organizational and time-management skills
• Ability to problem-solve quickly in a fast-paced environment
• Excellent communication skills
• Scheduling or staffing experience preferred
• A team-oriented mindset with a focus on client satisfaction
  
  
  

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - its about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!

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