Medical Scheduler Home Healthcare

Position Title: Medical Scheduler (Home Healthcare)

Work Set Up: On-Site

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly capable and proactive Medical Scheduler to support home healthcare operations. This role is ideal for someone with strong English communication skills, a confident and persuasive communication style, and the ability to take ownership of scheduling outcomes. This is not a passive coordination role — the ideal candidate brings a sense of urgency, resourcefulness, and “get-it-done” mentality similar to inside sales professionals, ensuring all shifts are filled and client needs are met.

What You’ll Do:

• Scheduling & Shift Fulfillment
• Build and manage caregiver schedules based on patient needs and staff availability
• Proactively secure coverage for open shifts, call-offs, and last-minute changes
• Take full ownership of ensuring all shifts are filled — not just attempted Proactive Outreach & Influence
• Actively reach out to caregivers to secure shift coverage using confident and persuasive communication
• Influence and motivate caregivers to accept shifts, especially in urgent or hard-to-fill situations
• Follow up persistently until coverage is secured Real-Time Problem Solving
• Respond quickly to call-offs, no-shows, and urgent scheduling gaps
• Think critically and act fast to identify solutions, backup options, and alternatives
• Escalate only when necessary after exhausting available options Client & Caregiver Communication
• Communicate clearly and professionally with clients and caregivers regarding schedules and updates
• Set expectations, provide timely updates, and maintain a strong service-oriented approach
• Handle challenging or high-pressure conversations with confidence System & Documentation Management
• Accurately manage schedules within systems (e.g., ABS or similar platforms)
• Document all scheduling activities, communications, and updates thoroughly Ownership & Performance Mindset
• Take full accountability for scheduling outcomes and performance
• Operate with urgency, persistence, and a results-driven mindset
• Identify opportunities to improve scheduling efficiency and fill rates
  
  
  

What We’re Looking For:

• Strong English communication skills (verbal and written) — clear, confident, and professional
• Experience in scheduling, coordination, customer service, or inside sales-type roles
• Ability to influence conversations and drive outcomes
• Strong multitasking and problem-solving abilities in a fast-paced environment
• High level of ownership, persistence, and accountability Preferred Attributes:
• Experience in home healthcare scheduling or similar workforce coordination roles
• Background in inside sales, call center, or high-volume outbound communication roles
• Comfortable handling objections and navigating difficult conversations
• Familiarity with scheduling systems (ABS or similar)
• Highly proactive, resourceful, and results-oriented
• Work Ethic & Culture Fit: We value individuals who take initiative, follow through on commitments, and consistently deliver results.
  
  
  

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - its about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!

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