GBS Sales Resolution Group Representative-16

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.

Account Management Support: Assist with account-related inquiries and coordination.

Shipping & Tracking Services: Provide guidance and updates on shipment status.

Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.

Operational Support: Handle additional account and shipment requirements to ensure smooth operations.

Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

College Level or international equivalent

Strong verbal and written communication skills

Excellent problem-solving abilities

Employee Type

Permanent

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