GBS Healthcare Recovery Advocates

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在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

职务描述：

Job Description

GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer’s needs.

What You’ll Do

• Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems
• Collaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regions
• UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention.
• Generate Express Critical orders to schedule same day deliveries
• Add exception scans into UPMA to communicate with Operations
• Follow Special Handling Instructions in the customer’s SOP to initiate Premier recovery solutions
• Coordinate with the operations to initiate the recovery solutions to the customers such as:
• Refrigerating or replenishing dry ice for temperature sensitive shipments
• Attempting a same-day delivery via Express Critical
• Delivering on Saturday so that the shipment is not held over the weekend
• Upgrading delayed critical shipments to the next flight out
• Re-routing the shipment to an alternate address
• Returning a shipment to the shipper before the first delivery attempt
• Holding a shipment for pickup by the receiver
  

• Education: Preferably Bachelor’s Degree
• Skills, Knowledge, & Abilities:
• Must be able to demonstrate oral, written, presentation, and analytical skills.
• Ability to multi-task and meet critical deadlines.
• Ability to understand and execute policies and procedures. Preferably International skill certified.