Customer Service Representative Senior Level

Position Title: Customer Service Representative (Senior Level)

Work Set Up: On-site

Schedule: 6:00 AM - 3:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are looking for a Senior-Level CSR to provide dedicated support to the company’s co-founders, assisting in the day-to-day management of promotional product orders and client communications. This role is crucial to ensuring smooth order processing, accurate quoting, and efficient coordination with vendors and clients—especially during this busy period of high order volume and new client onboarding. The ideal candidate has experience in the Australian promotional products industry, strong attention to detail, and a proactive attitude to help manage and grow key client relationships.

What You’ll Do:

Client & Order Management

• Support the account managers in managing key client accounts
• Liaise directly with clients to clarify order details, timelines, and branding requirements
• Prepare and send quotes for merchandise and apparel orders, using supplier catalogs and pricing tools
• Coordinate and follow up on production timelines, order updates, and delivery statuses for smaller/easier jobs
  
  
  

Sales & Admin Support

• Assist in sourcing products from AU-based suppliers (e.g., APPA suppliers)
• Manage order entry and updates in internal systems
• Provide general administrative support during downtime (e.g., maintaining client records, updating spreadsheets, helping with supplier follow-ups)
  
  
  

What We’re Looking For:

• 3+ years experience in a CSR, Sales Support, or Account Management role—preferably in the AU promotional products or apparel industry
• Strong understanding of branded merchandise workflows, from quoting to production and delivery
• Familiarity with AU suppliers and platforms (e.g., APPA, PromoNet, or similar tools) is a huge advantage
• Excellent written and verbal communication skills in English
• Ability to work independently, manage multiple tasks, and support senior leadership remotely
• Detail-oriented, customer-focused, and committed to delivering high quality service
• Comfortable working AU business hours
  
  
  

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - its about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!

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