Process Improvement Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do

Looking for an opportunity to work on process improvement initiatives which result in providing world class customer solutions for a healthcare services client? You’ll work directly on client facing activities, as well as offer recommendations for internal standardization and process improvement needs across our global company footprint. You’ll lead and manage globally spanned and/or client facing process improvement initiatives with cross-functional teams.

Youll report to an Executive Director. You’ll contribute to the success of the business as you are the primary point of contact overseeing various client projects.

During a Typical Day, You’ll

• Develop and maintain reports that enable the management of continuous performance improvement and operational excellence
• Monitor and maintain improvements via robust Control Planning and Compliance Measures
• Communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client-facing presentations with supporting tools and documentation
• Recommend process standards to ensure consistent methodology and Providing Lean Six Sigma educational support to the organization
• Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt)
• Support departmental improvements such as tools, templates, processes
  
  
  

What You Bring To The Role

• College degree or equivalent experience
• Certification as Lean and/or Six Sigma Black Belt
• Experience in process improvement methodology
• Experience managing cross-functional teams and leading global improvement initiatives
• Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project)
• Proficient in Minitab or other statistical software
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  
  

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-Central Luzon-Pampanga

Other Locations

Philippines

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