Field Collector

Key Responsibilities

Field Collection & Recovery

Conduct field visits to delinquent customers to collect overdue payments.

Negotiate and arrange installment plans or settlements in accordance with company policies.

Identify, track, and report skip or unreachable clients.

Customer Verification & Monitoring

Verify customer addresses, employment details, and contact information.

Conduct field investigations on suspected fraudulent accounts.

Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

Documentation & Reporting

Prepare daily/weekly collection reports and field visit logs.

Ensure compliance with data privacy and company documentation standards.

Submit collected payments and account updates within required timelines.

Compliance & Professional Conduct

Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.

Maintain respectful communication and avoid harassment or coercive behavior.

Protect confidential customer information at all times.

Qualifications

Bachelor's Degree in any related course or vocational certificate holder.

Experience in field collections

Strong negotiation, communication, and problem-solving skills.

Ability to work independently and manage time efficiently.

Willing to travel frequently within assigned areas.

Motorcycle and valid driver's license preferred.

Willing to work

Monday to Saturdays

Core Competencies

Customer handling and conflict resolution

Risk awareness and fraud detection

Professionalism and integrity

Persistence and goal orientation

Knowledge of unsecured lending policies and procedures