Program Manager External Partner Services

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

We are seeking a Program Manager, External Partner Services (NYC) to join our Enterprise Operations team. Reporting directly to the Head of External Partner Services, this role is the primary project lead and governance anchor for the external service providers—including Shared Spaces, Food, Transportation, and Nursing—that support our New York campuses. The Program Manager ensures that every vendor delivers a high-quality, student-centered experience that aligns with our national institutional standards.

This position is a high-stakes operational role that requires navigating the daily complexities of shared school environments and local district-owned facilities. The successful candidate will be a master of detail and diplomacy, balancing the technical demands of New York City and Department of Education regulatory compliance with the ability to lead on-site partners toward excellence. We are looking for a specialist who will proactively identify system gaps and challenge "business as usual," ensuring our infrastructure is built for scale and success.

This role is ideal for a results-driven professional who thrives in fast-paced environments, excels at vendor accountability, and is motivated by the opportunity to innovate the operational foundation for our network of schools in New York City.

Key Responsibilities

• Govern the daily performance of New York City-based service providers, acting as the primary point of accountability for Shared Spaces, Food, Transportation, and Nursing partners to ensure they meet strict "Success-grade" standards.
• Orchestrate shared-space protocols across the New York portfolio, managing the logistics of shared cafeterias, arrival/dismissal loops, and gymnasiums to ensure our scholars have prioritized and safe access to essential facilities.
• Act as the first responder for regional service escalations, partnering with school leadership and the Network Office to resolve operational friction in transportation routing, meal service, etc.
• Challenge and improve legacy vendor workflows, identifying habit-driven inefficiencies and proposing compliant, innovative alternatives that enhance service quality without increasing cost.
• Execute site-level audits and "Readiness" walkthroughs, maintaining a relentless eye for detail to ensure that vendor performance across all campuses is consistent and brand-aligned.
• Partner on regional strategy, providing data-driven insights from the field to inform contract renewals, service-level adjustments, and expansion planning.
• Drive data accountability through KPI monitoring, using service logs and stakeholder feedback to track vendor ROI and ensure external partners are delivering on their promises to our schools.
  
  

Skills/Qualifications

• 4+ years of experience in operations, project management, or external partner services within a high-growth, institutional, or urban school environment.
• Exceptional diplomacy and conflict-resolution skills, with the ability to build collaborative relationships with site-level partners while maintaining a "warm but demanding" approach to accountability.
• Advanced systems thinking and problem-solving skills, with a focus on evaluating physical workflows and identifying scalable solutions to enhance operational effectiveness.
• Proven project management expertise, with experience tracking multiple moving parts across disparate sites and delivering results within tight windows of time.
• Strong communication skills, capable of distilling complex field-level challenges into clear, actionable updates for the Head of the department and Network stakeholders.
• Takes total initiative and ownership of the New York services ecosystem, proactively identifying risks and holding oneself and partners accountable for consistently raising the bar.
• Bachelor’s degree required; ability to travel daily between New York campus locations is essential.
  
  

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$90,000 - $100,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

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