Production Quality Team Leader

Department: Quality Control

Reports to: Supervisor, Production Quality

Location: New Westminster

Your Opportunity at ARC’TERYX:

ARC’One, our manufacturing facility, located in New Westminster, accounts for approximately 10% of our global production and employs over 600 people.Our proximity to the Design Center and the hands-on craftsmanship mindset makes us a unique and exciting place to work. ARC’One is our laboratory. We experiment, we test, and we produce our new products all under the hustling and bustling production environment. This is where products physically come to life.

As a Production Quality Team Leader, your main duty is to perform and manage quality control operations of production areas while leading and developing a strong production quality team.

Meet Your Future Team:

The Manufacturing Quality Control team ensures that all product manufactured at ARC’One meets the quality standards and expectations of Arc’teryx. Our core duty is to ensure a positive customer experience and uphold the integrity of the brand.

• You lead and motivate the team, including but not limited to, providing coaching, training, communicating objectives, and planning efficient distribution of work with an open and positive culture


• You ensure that Quality Control Inspectors have the proper training, information, and equipment


• You collaborate with Production to manage the prioritization and workflow of the production quality control areas


• You are the first point of contact for production quality issues and make assessment of product acceptability


• You support Quality Control Inspectors to resolve difficult quality issues in production lines


• You coordinate rejected AQL lots and perform documentation of CAPA plans


• You drive root cause analysis of quality defects with production teams


• You monitor line performance to drive prioritization of quality improvement in production lines


• You drive continuous improvement of quality control processes and engage with production teams to drive quality improvements


• You collaborate with Quality Control Supervisor to provide performance feedback


• You manage time, attendance, and vacation for production quality control inspectors


• You are able to perform quality control inspection and backfill as needed

• Create and enable access to standardized reference documents


• Create standardized work instructions


• Develop processes for people scheduling and workflow visibility


• Coach, mentor and develop new & existing team members


• Partner with AQL on alignment and shared knowledge


• Support Quality process mapping initiatives


• Analyze system related data to visualize and prioritize critical-to-quality areas

• You have 2+ years of experience in the apparel factory environment


• You have knowledge of garment industry best practices


• You have excellent verbal and written communication skills


• You have intermediate computer knowledge, especially Microsoft Word and Excel


• You have high attention to details


• You remain highly flexible and adaptable when faced with ambiguity


• You have the ability to work well independently and efficiently without direct supervision and to work effectively as a team


• You have excellent organizational skills and flexibility


• You are excited by knowledge transfer and training


• You have strong interpersonal skills with ability to deal with difficult situation with tact and professionalism


• You are proactive in identifying the root cause of issues and developing solutions


• You are able to balance autonomy and collaboration


• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment


• You have basic knowledge of a spoken second language (asset)


• You have knowledge of Arc’teryx’s unique products (asset)


• Your passion for your work is paralleled by your passion for getting outside and living it (asset)


• You thrive in a fast-paced work environment and have the ability to remain adaptable, flexible and calm while receiving and giving feedback


• You “think out of the box”: you have this capacity to give your feedback and to propose new ideas


• You arrange the day to day work, guide and review the work completed and mentor and share knowledge with the QC Inspectors in the assigned production lines

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.