ITSM Trainee
Talentmate
Philippines
16th April 2026
2604-29330-1
Job Description
- Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution
- Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates
- Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports
- Generate internal and external reports as needed to support operations, compliance, and decision-making
- Bachelors degree in information technology, Computer Science, Business Information Systems, or a related field
- Basic understanding of IT Service Management (ITSM) concepts (e.g., ITIL foundation level is a plus)
- Familiarity with ERP systems or service desk tools (any hands-on exposure is an advantage)
- Strong attention to detail for catalog and contract data management
- Good communication skills
- Ability to work collaboratively in a team environment and follow documented processes
- A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within
- Continuous feedback: We dont wait for annual reviews — we believe in real-time coaching and development
- Supportive & collaborative vibes: Were all about learning together, cheering each other on, and diving into challenges as a team
- A space for every personality: Love socializing? Youll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? Weve got dedicated Focus Rooms perfect for deep work
- Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for
Job Details
| Role Level: | Internship | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | New Domiat Dumyat Egypt |
| Company Website: | https://smart.sa/ | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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