Welcome Team Advisor Home-based

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

The Impact Of Your Role

As a Welcome Team Advisor, you will have an impact in increasing our customer base by identifying their needs and showcasing. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.

Key Responsibilities Of The Role Include

• Taking inbound and making outbound callsto warm leads as well as live chat.
• Meeting set KPIs for conversion rates, activity levels and sales targets.
• Handling objectionsto encourage customersign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.
  
  

Your Ideal Experience & Competencies

• Ideally you would have at least 1 years experience in a customer service/onboarding role or alternatively educated to a degree level.
• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.
  
  

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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