Teller - Shifting

Description

Primary responsible to implement processes, identify areas for improvement and assist in documenting processing relative to the following:

A. Teller Services

B. Cheque Clearing

- Work closely with Branch Operations Manager, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.

- Vault Room and Main Vault Custodian Reliever

Teller Services

• Start-of-Day (SOD) Cash receipt acknowledgment in the CBS.
• Accepts cash / cheque deposits, loan / bills payment and posts the transaction in Core Banking System (CBS)
• Releases cash for withdrawal, including cheque encashment and posts the transaction in CBS.
• Updates customer passbook and Issues transaction slip for deposit, withdrawal, or payments.
• Posting of Time Deposit (TD) placement and release of TD proceeds for pre-termination and maturity
• Secures appropriate approval for transactions beyond Teller’s Limit.
• Timely reports concerns identified and possible issues that might have impact to branch operations.
• Checks the legitimacy of the cash / cheque accepted and escalates immediately if suspected counterfeit or suspicious.
• Safekeeping of cash on hand in a secured manner during the branch banking hours.
• Cash shall always be safekept and locked in the Teller’s Cash Drawers.
• No cash or cheques shall be left unattended, including deposit/withdrawal/payment slips.
• Does not leave Teller’s Counter anytime without reliever.
• Teller’s cash on hand shall be within its limit. All cash beyond teller’s limit shall be timely surrendered to the Branch Cash Officer at mid-day or at any time needed during banking hours.
• End-Of-Day (EOD) balancing of cash/cheques vs postings made in the CBS.
• Surrenders the Teller’s Cash for safekeeping in the Main Vault under dual control at EOD and proper posting in CBS
• EOD Cash release to Main Vault Custodians ensuring proper acknowledgment in the system/paper trail.
• All customer transaction records shall be filed on the day of transaction.
• All files shall be safekept in the designated filing cabinet of the Teller and shall be within the retention period.
• Other processes that may arise related to Teller Services

Cheque Clearing

• Validates the Customer Account Balance and updates the file of Maybank / PCHC
• Call-out for RBSR Customer Cheques with large amount of transaction.
• Checks if the Clearing File contains cheques with Stop Payment Order and make sure to hold and escalate the presentment.
• Timely submission of Clearing File to Maybank / PCHC and proper saving of files as back up copy,
• Scanned cheque images are saved in a shared drive compiled by clearing date or uploaded in the bank system as it shall be included in the Statement of Account (SOA).
• Prepares Cheques for Deposit before clearing cut off and submission to custodians who shall deposit the cheque to the Depository Bank
• Cheques deposited to the Depository Bank, awaiting clearing shall have subsequent entries posted in the system to easily keep track.
• Bounced Cheques are recorded properly, filed and updated accordingly upon release.
• Organized filing of Paid Cheques
• Ascertain that cheques deposited to the Depository Bank the previous day are posted immediately to corresponding accounts upon receipt of clearing status.
• All transaction records shall be filed on the day of transaction, grouped accordingly.
• All files shall be safekept in the designated filing cabinet of the Teller and shall be within the retention period.
• Other processes that may arise related to Cheque Clearing

General

• Ensure entries submitted for posting are validated by the checker.
• Close monitoring of outstanding / open items and ensure resolution within the aging period.
• Ensure maker-checker is in place and observes proper segregation of duties and responsibilities.
• Ensure completion of tasks assigned within the agreed turnaround-time.
• Collaborates and attends meetings with stakeholders and identify areas that will have impact to the team.
• Timely review and update of documented processes.
• Acts as maker /checker /authorizer for the team based on delegated authority.
• Acts as reliever when somebody goes on leave based on the relief arrangement within the team.
• Organizes team files (soft and hard copy) and adheres to the record retention policy.
• Identifies processes/systems for improvement but ensuring controls are in place.
• Initiates projects for the betterment of the team and the company as a whole.
• Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.
• Participates in Business Continuity Plan (BCP) Activities.
• Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.
• Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.
• Assists in combatting money laundering by ensuring processes required are in place.
• Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies.
• Strict adherence to company’s policies and code of conduct.