Technical Writer

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

Technical Writer (Document Management)

Key responsibilities

• Effectively manage a broad range of documentation projects for different teams across the organisation
• Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner
• Manage logging, distribution, filing and archiving of controlled documents
• Maintain registers including document and records registers
• Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions
• Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers
• Review and update documentation to ensure compliance with applicable standards and contract requirements
• Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts
• Conduct regular audits to ensure processing is completed consistently and in accordance with procedures

Core competencies, skills and experience

• Excellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers
• Experience in writing internal policy and procedure documentation
• Ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike
• Strong attention to detail
• Demonstrated experience in document management systems, related methodologies, strategies and systems
• Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services
• Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed team environment
• Sound conceptual, planning, analytical and problem-solving skills
• Self-motivated and enthusiastic
• Bachelor’s degree in IT, Computer Science, or an arts and language field, or an equivalent combination of education and experience