Technical Writer

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Description

You will liaise with Development, Support and Delivery, Marketing, Sales, and Finance to collect information on our products, services and procedures. You will create manuals, release notes, how-to guides, presentations, procedure guides, tool tips, online help materials and more.

You must possess excellent communication skills, including reading, writing, editing, and English communication. A typical deliverable would start with meetings with team members and taking notes. You would then send a draft of text to technical teammates to ensure its accuracy. From those notes, you would create a Word document and add properly captured screenshots, correct formatting, notes, etc. This might then be recreated using Scribe, turned into a video, and posted to our learning management system.

Required software skills: Microsoft Word, Scribe, PowerPoint, Excel, Teams, learning management software, and project planning software (like Monday.com).

In addition, we are looking to increase our usage of AI and experience in that field would be considered an asset. We want to add AI-powered help options in our software, and the content created within this role would be used for that purpose.

Immediate tasks would be to review our current materials and make edits to ensure all of our documentation sounds like it is written with the same voice, as well as to improve clarity and brevity.

Time management, attention to detail, ability to work with teams, and being a self starter are vital for this role.

Work Schedule: T to S 12mn to 9am PH

Work Location: WFH

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" or "Apply" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.