Senior Learning And Development Specialist AU Mortgage Broker Support Hybrid

Position Summary

The Senior Learning and Development (L&D) Specialist is responsible for delivering engaging training sessions to support the development of client PH staff. This includes facilitating induction for new hires, ensuring timely completion of core and compliance training, and supporting ongoing learning needs across the business.

You will also assist the Learning and Development Senior Lead in responding to ad hoc training requests and helping design learning interventions that drive staff performance, knowledge, and growth. This role requires strong facilitation skills, flexibility, and a service-oriented mindset.

Key Responsibilities 2. Induction & Core Training Programs 3. Learning Content Support & Development 4. Evaluation & Continuous Improvement 5. Training Requests & Ad Hoc Support

• Training Delivery & Facilitation
• Deliver virtual and in-person training sessions, including induction, mandatory, and role-specific training.
• Facilitate engaging and learner-focused sessions aligned with LMGs service standards and culture.
• Support the roll-out of management and professional development training in collaboration with the L&D Senior Lead.
• Lead the design, delivery, and regular review of the PH staff induction program to ensure relevance and effectiveness.
• Ensure mandatory and compliance-related training is delivered and completed within probation timelines.
• Adapt and deliver training content for remote delivery where applicable.
• Create and update training materials for LMG PH audiences in collaboration with the wider L&D team.
• Translate technical or business-specific content into accessible training.
• Contribute to content updates based on business changes, learner feedback, or compliance requirements.
• Gather and review learner feedback, attendance data, and session outcomes to assess training effectiveness.
• Identify areas for improvement and recommend updates to improve learner experience and content relevance.
• Support the L&D Senior Lead in reporting training data and insights to key stakeholders.
• Respond to training requests from business units as required.
• Assist in creating learning resources for short-term or team-specifi c needs.
• Liaise with subject matter experts to ensure training content is accurate and aligned with LMG standards.
  
  

What This Role Does Not Cover

• Strategic learning program development and planning
• Coaching brokers or managing external client training Ownership of knowledge base or marketing resources
  
  

Key Skills & Experience

• Solid understanding of the Australian mortgage industry, including lending processes, broker responsibilities, compliance, and platforms such as ApplyOnline and CRM.
• Proven experience delivering training in the mortgage or financial services sector, ideally within an aggregator, brokerage, or lender environment.
• Confident and engaging facilitator with strong communication and interpersonal skills.
• Ability to translate complex mortgage processes into easy-to-understand, learner-friendly content.
• Strong attention to detail, time management, and coordination skills.
• Comfortable using tools such as Google Suite, LMS platforms, and project/task management tools like ClickUp.
• A learner-focused mindset with a commitment to continuous improvement and learner success.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Offering three weeks paid training program to help you get up to speed and excel in your role.
• Work Onsite with premium pay
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration And Perks

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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