Process Excellence Manager

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment. If this sounds like you, then we’d love to talk.

General Responsibilities

Process Governance & Documentation

• Document, and maintain standard operating procedures (SOPs) across departments
• Ensure processes are aligned with business goals and regulatory requirements
• Establish process ownership and accountability

Quality Assurance & Monitoring

• Define and track quality metrics (KPIs, SLAs, error rates)
• Conduct quality reviews / audits of processes and outputs
• Perform walkthroughs, testing, and validation of controls
• Identify gaps, inefficiencies, and risks in operations

Continuous Improvement

• Lead process improvement initiatives
• Analyze root causes of issues and implement corrective/preventive actions
• Drive efficiency, cost reduction, and turnaround time improvements

Cross-functional Collaboration

• Work with Operations, Product, Tech, Risk, and Compliance teams
• Act as a bridge between business and execution teams

Risk & Control Assessment and Support

• Identify control gaps, inefficiencies, and compliance issues
• Embed controls within processes to reduce operational and compliance risks
• Evaluate effectiveness of internal controls and risk frameworks
• Assess exposure to operational, financial, and regulatory risks

Reporting & Recommendations

• Prepare status reports and/or checklists of processes and procedures
• Provide actionable recommendations to management
• Present findings to senior leadership

Qualifications

Education & Experience

• Bachelor’s degree in Business, Engineering, Finance, or related field
• 3–8+ years in process improvement, operations, or quality management

Skills & Competencies

• Strong understanding of process mapping and design.
• Analytical mindset with strong problem-solving skills
• Ability to work cross-functionally and influence stakeholders
• High attention to detail
• Strong written and verbal communication skills
• Willing to be assigned to rotational roles in different shifts including the graveyard shift (i.e. 10PM to 7AM) across different functions as required by the organization.

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.

Customer-focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.