Patient Support Coordinator Home-based

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Responsibilities

• Process incoming medication orders by confirming patient payment
• Enter patient orders into the EMR to create invoices
• Mark invoices as paid when appropriate
• Log payments accurately for internal tracking
• Maintain organized digital records for all transactions
• Compile weekly reports related to orders, payments, and trends
  
  

Patient Support Responsibilities

• Text patients the correct links to pay outstanding invoices online
• Review the weekly schedule to confirm all patients have completed required steps
• Verify patient information, completed forms, and consultation status
• Track and confirm that each patient is fully prepared for their appointment
• Guide patients through each step required to obtain medication
• Ensure accurate logging of all patient interactions and updates
• Use the internal GPT to resolve policy or procedure questions quickly
  
  

Preferred Traits

• Friendly written tone and strong customer service mindset
• Direct, concise communication with the internal team
• Strong reasoning skills and the ability to solve problems independently
• Ability to learn from mistakes and improve performance
• Meticulous attention to detail
• Technologically capable and comfortable learning intuitive programs
  
  

Programs You Will Use (no prior experience needed)

• Slack
• OpenPhone (also called Quo)
• Google Sheets
• EMR
• IntakeQ
• ChatGPT
• Gmail
  
  

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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