Operations Support Administrator

Job Description

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Key Responsibilities

Administration & Customer Service

• Manage and respond to emails, including service bookings, customer enquiries, builder communications, and general administrative requests.
• Maintain and organize personal and shared inboxes to ensure timely communication.
• Answer and manage incoming phone calls, directing enquiries to the appropriate team members when required.
• Provide professional support to customers, builders, subcontractors, suppliers, and internal stakeholders.
• Deliver general administrative support to ensure smooth day-to-day business operations.
  
  

Maintenance Coordination

• Coordinate the end-to-end maintenance process, from booking through to job completion.
• Schedule maintenance appointments with clients and allocate jobs to technicians and subcontractors.
• Keep builders and clients informed of appointment schedules and job progress.
• Prepare completion notices and maintain accurate maintenance records.
  
  

Service Scheduling & Bookings

• Schedule and coordinate service appointments efficiently.
• Manage booking changes, cancellations, and customer follow-ups.
• Ensure all service jobs are accurately entered and updated within company systems.
  
  

Compliance & Energy Applications

• Prepare and process Electrical Safety Certificates (Certificates of Electrical Safety).
• Submit online energy applications and maintain accurate compliance records.
• Liaise with energy distributors, retailers, builders, and electricians to facilitate approvals and application requirements.
  
  

Insurance Claims Coordination

• Coordinate insurance claims from initiation through resolution.
• Communicate with insurers, clients, and technicians to monitor claim progress and provide timely updates.
• Maintain accurate claim documentation and records.
  
  

Fleet & Vehicle Administration

• Coordinate vehicle servicing, repairs, and ongoing maintenance for the company fleet.
• Schedule vehicle bookings with service providers and liaise with insurers regarding vehicle-related claims and repairs.
• Monitor fleet maintenance schedules to ensure vehicle readiness and compliance.
  
  

Communication & Office Coordination

• Act as the primary point of contact for incoming communications across the business.
• Screen, prioritize, and distribute calls and enquiries efficiently.
• Support operational teams by ensuring timely communication between builders, clients, technicians, subcontractors, suppliers, and internal staff.
• Assist in maintaining efficient workflows and providing administrative support across the office.
  
  

Work Schedule

• Monday-Friday, 7:00 AM - 4:00 PM Manila Time
  
  

Work Location:

• Home-based
• Should have a strong internet connection (minimum of 20 MBPS)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

---