Merchant Services Associate

About The Job Merchant Services Associate

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for a Merchant Services Associate to support our growth!

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

Role Summary

We are seeking a proactive, independent and detail-oriented Merchant Services Associates to support end-to-end merchant onboarding, ongoing merchant maintenance and servicing, and compliance checks/reviews. The ideal candidate thrives in a fast-paced environment, pays attention to detail, and enjoys working with data and processes.

Key Responsibilities

• Merchant Onboarding & Setup (New Merchants)
• Collect and verify merchant application forms and required documents
• Conduct preliminary KYC/CDD screening and document verification
• Validate business registration, bank account, and tax-related documents
• Input merchant details into Qashiers internal portal and payment system
• Coordinate with internal teams (Compliance, Risk, Tech) for approval workflows
• Assist in POS hardware allocation, setup, configuration and delivery scheduling
• Facilitate merchant training on Qashier systems and procedures
• Monitor and track onboarding trackers and timelines to ensure SLA compliance
• Merchant Maintenance (Existing Merchants)
• Update merchant profiles and records in the system (contact info, business details, account changes)
• Handle merchant requests such as address updates, bank account changes, or product/service modifications
• Monitor merchant account health, transaction patterns, and flagged activities
• Support account reactivation or suspension processes in line with company policy
• Assist in POS setup, reconfiguration, troubleshooting, and upgrades
• Maintain accurate documentation for audit and reporting purposes
• KYC / CDD (Customer Due Diligence)
• Conduct verification of company registration documents, proof of business, and ownership structure
• Perform identification checks of directors, owners, and key personnel
• Screen merchants against sanction lists, PEPs (Politically Exposed Persons), and adverse media
• Monitor merchant transactions for suspicious patterns or anomalies
• Review chargebacks and disputes, escalate high-risk cases to Compliance and Risk teams
• Escalate high-risk merchants or anomalies identified during monitoring to Compliance and Risk teams
• Maintain KYC/CDD records, ensuring compliance with regulatory requirements
• Assist in periodic reviews of existing merchants KYC/CDD documentation
  
  

Requirements

• Diploma, Degree, or other relevant studies in Business Administration, Finance, Compliance, or related fields
• Strong attention to detail and organizational skills
• Good communication skills, both written and verbal
• Comfortable working with data, documents, and internal systems
• Ability to prioritize tasks in a fast-paced environment
  
  

About Qashier

Qashier ( qashier.com ) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech? Click Apply or reach out to joeanne.donato@qashier.com to start the conversation.

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