Logistics Dispatch Coordinator Home-based

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

As a Logistics Dispatch Coordinator, you will be responsible for coordinating shipments, dispatching drivers, and tracking loads to ensure timely pickups and deliveries. You will handle communication with customers and drivers, resolve issues, and maintain accurate updates across systems. This role requires strong multitasking, organizational, and communication skills in a fast-paced, 24/7 logistics environment.

Duties And Responsibilities

• Receive and Respond to Calls/Texts/Email from Customers and provide necessary assistance.
• Current Pickup Status
• Current Load Status
• Current ETA for delivery
• Receive and Respond to Calls/Texts from Drivers and provide necessary assistance.
• Issues/Help with Pickup
• Need Pickup Number
• Load not Ready
• Customer not aware of load
• Directions/entrance location
• Issues/Help with Delivery
• Need Delivery Number
• Customer not aware of load
• Directions/entrance location
• Breakdown assistance
• Fuel application issues and troubleshooting
• Providing lumper payments when needed for delivery offloading services
• Breakdown assistance
• Fuel application issues and troubleshooting
• Load Tracking via load Board and Motive GPS tools
• Inform customers of any unplanned delays due to breakdowns, hours of service, or unexpected traffic
• Requesting Pickup Appointments and Delivery Appointments through email, phone, or customer online portals.
• Dispatching or Sending loads to drivers as they become available
• Load Checks to verify all customer loads are on our load board for dispatch planning and execution
• Accept incoming loads via Email or Electronically
• Board Checks to ensure loads get updated or closed within 2 hours of event time
• Maintain Shared Mailbox clean, organized, and as empty as possible (responded emails)
• Maintain Shared Text Message platform clean, organized, and empty as possible (responded text messages)
• Utilize Microsoft Teams for information sharing and end of shift reporting

Qualifications

• At least 3 years of relevant experience
• Must understand, Read, Write, and Speak English enough for both driver and customer communication verbally and in text/email
• Must have a certain level of Trucking/Transportation knowledge as to be able to make sensible decisions and work autonomously
• Must be sufficient in technology with a minimum understanding of basic troubleshooting devices and settings
• Windows Operating System
• Microsoft Office Suite of Products
• VOIP based communication systems
• Excel for daily tasks and reference
• One Note for reference material and information
• Good Phone etiquette
• Must be able to multitask and keep organized
• Must expect nights and weekends availability especially all U.S. and even their own national holidays as well
• Must have a working environment to work without major noise or disruption as to maintain a professional appearance to our customer and drivers
  

Work Schedule: Tuesday - Saturday, 12:00 AM - 9:00 AM Manila Time (Must be flexible and willing to work on weekends as needed)

Work Setup: Home-based

• Must have at least 100mbps for both download and upload speed
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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