L1 Support

Discover your 100% YOU with MicroSourcing!

Position: L1 Support

Location: Philippines

Work setup & shift: Work From Home | Shifting

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements
• Career Growth: Take advantage of opportunities for continuous learning and career advancement
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
  
  

Your Role

As a L1 Support, you will:

• Provide helpdesk support by responding to technical inquiries via phone, email, and ticketing systems
• Log, document, and track user issues while identifying root causes and resolutions
• Troubleshoot software, hardware, network, and user-related issues
• Assess issue severity and escalate complex cases to Level 2 or Level 3 support when required
• Deliver basic user training on software applications, IT tools, password resets, and account management
• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions
• Update knowledge bases and FAQs to support efficient future issue resolution
• Monitor systems, networks, and servers using alerting and monitoring tools to proactively identify issues
• Provide professional, courteous, and customer-focused support to ensure a positive user experience
  
  

What You Need

Non-negotiables

• Qualification in IT or a related field
• Experience working in technical support, service desk, or similar roles
• Hands-on experience with service desk or ticketing tools such as Jira or Zendesk
• Strong customer service orientation with clear written and verbal communication skills
• Competency using collaboration and productivity tools including Microsoft Teams, Slack, Jira, Confluence, Microsoft 365, and Microsoft Windows
  
  

Preferred Skills/expertise

• Technical expertise in application support
• Knowledge of cloud technologies, particularly AWS
• Ability to read .NET Core C# code and scripts
• Familiarity with deployment pipelines and CI/CD processes
• Knowledge of AWS CDK
• Strong analytical and problem-solving skills
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self — we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---