Junior Operations Specialist Inbound

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a preowned luxury fashion tech company, that enables brands and retailers to buy & sell used goods through innovation and technology. They have developed a unique Resale as a Service solution utilized by the world’s largest retailers, and are also a global distributor (B2B player) of pre-owned luxury fashion for businesses. They currently have offices and warehouses in Portugal, Estonia, US, China, Japan, and the Philippines. They foster curiosity, by continuously providing our team members with avenues to explore, experiment, innovate and disrupt the current luxury resale model in a nutshell, that is our essence.

The Operations team is central to the organization, overseeing the entire product journey. This includes managing all Supply Chain activities from Inbound, Quality Control, and Visual Asset Management to Logistics fulfillment and Delivery. The team is also responsible for developing and implementing new operational processes, optimizing efficiencies, and managing costs. The team is geographically distributed, with members located in the Philippines, Portugal, China, and Japan.

About the Role

The Inbound Jr. Operations Specialist will join a geographically distributed production network and play a pivotal role within the Manila-based operations team. In this role, you will be responsible for coordinating activities focused on maintaining a very high standard of output, quality, and service levels for inbound warehouse tasks. This position requires a strong sense of responsibility, strategic thinking, and the capacity to execute tasks autonomously and proactively in a fast-paced, evolving environment.

Working Hours / Schedule: 9:00 am to 6:00 pm PHT , Monday to Friday.

Work Setup: Remote / Work from home (occasional face-to-face gatherings and onboarding at the Sheridan office.)

What you’ll do

• Daily monitoring of Client Returns, Authentication, Regular Items, & Virtual Lend Goods metrics
• Support in operational day-to-day client returns processing.
• Creation of reports and status updates as needed
• Maintain warehouse guidelines, ensuring all materials are current and up to date.
• Maintain up-to-date warehouse equipment records and timely processing of equipment requests
• Liaise with capacity management and planning for early on resource planning
• The colleague will also liaise with other areas of the team and participate in initiatives related to the continuous improvement of our processes.

What You Bring

• Maintain production team service level and efficiency rating by controlling the processing lead time of warehouse operations.
• Ownership for troubleshooting, raising blockers in the process with sense in a timely manner Sense of ownership and a get things done attitude
• Autonomous, proactive and collaborative ways of working
• Aptitude and interest to learn about Luxury Fashion, technical knowledge about Luxury Fashion Products is required, therefore previous knowledge (or interest to develop in this field) are desired skils
• Submit suggestions for continuous improvement of the existing process Knowledgeable in Google Workspace tools and applications.
• • Easiness to work in a full english speaking and multi-cultural environment
• You studied Business Administration, Industrial Engineering or in an Operations related field You bring at least year of work experience, fresh graduates are welcome to apply.
• Experience in the field of Warehouse Operations, Logistics and/or Ecommerce from advantage.
• You might have worked in fashion industry but always had a soft spot for what happens behind the scenes
• Strong interpersonal skills, including confidence working with multiple stakeholders Structured, organised, and detail-oriented, with strong follow-through.
• Adaptable, flexible, and collaborative, with a "can-do" attitude; thrives in fast-paced environments and works confidently autonomously
• Proficient in English, both written and spoken, with excellent communication skills

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 jobs that empower global start-ups to focus on growth.