Enterprise Account Manager

At Ecomflow, we partner with some of the fastest-growing ecommerce brands to streamline their operations and unlock growth. Our clients trust us to deliver exceptional support, logistics solutions, and data-driven strategies to help their businesses scale.

We’re looking for an Enterprise Account Manager to own relationships with our top ecommerce brand partners. This role is all about building long-term partnerships, driving retention, and ensuring clients succeed through proactive support and performance optimization.

Responsibilities:

• Manage and grow relationships with high-value ecommerce brands.
• Conduct regular check-ins and quarterly business reviews with clients.
• Identify upsell opportunities and expand client engagement with our services.
• Partner closely with Operations and Customer Success to ensure KPIs and SLAs are consistently met.
• Proactively resolve client escalations while maintaining strong trust and confidence.
• Share client insights to help improve our service offering and internal processes.

Qualifications:

• 3–5 years in Account Management or Customer Success (preferably ecommerce/SaaS).
• Direct experience working with ecommerce brands, agencies, SaaS tools, or 3PL/fulfillment providers.
• Strong client-facing skills: handling escalations, presenting data, and running strategic reviews.
• Experience with Western clients/brands, with excellent communication adaptability.
• A proactive problem-solver who is relationship-driven, detail-oriented, and organized.

Key Strengths:

• Background at an ecommerce SaaS platform (e.g., Shopify apps, CRM tools, Klaviyo).
• Experience in 3PL, logistics, or fulfillment services for ecommerce brands.
• Agency experience managing multiple DTC brand clients.

Why Join Us?

• Work with exciting, high-growth ecommerce brands worldwide.
• Be part of a dynamic and supportive international team.
• Opportunities for career growth and leadership as we scale.
• Competitive compensation package.

📩 Interested?

Apply now and let’s build long-term success together for the world’s fastest-growing ecommerce brands!