Distressed Passenger Agent- OCC Brazil

Job Summary

This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.

Job Responsibilities

• Handling inbound (80+) and outbound calls in a professional manner
• Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, department personnel and management
• Proficient in being able to cross sell additional products and services
• Transfer calls to appropriate department or staff
• Process check by phone requests
• Provide customers with accurate account information in a fast pace environment
• Fee negotiation
• Good interpersonal skills and team work awareness
• Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
  
  

• 3+ years of high call volume experience
• Analytical and general math skills are required
• Must be organized, able to communicate effectively and comfortably on the phone with customers
• Fuel and credit card industry experience a plus
• Microsoft Word and Excel experience is required
• Have the ability to work independently
• Need to be focused, detail-oriented, self-motivated