CX Operations Specialist

Discover your 100% YOU with MicroSourcing!

Position: CX Operations Specialist

Work setup & shift: Work From Home | Shifting

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About the Role

We are looking for a CX Operations Specialist to be the builder behind CX Ops. You take the manual, repetitive, and half-broken parts of how our teams work and turn them into fast, reliable tools, automations, and dashboards. You hear a problem, build with Claude, and come back with something that works. You are also able to create robust data visualizations, analytics, and pipelines that allow the team to function effectively and efficiently.

In this role, you connect systems, wire up the data plumbing, and ship the tools that let CSMs, Support, Implementation, and CX Ops move faster and give customers a better experience.

This is a builder and analytics role first but you will still get to work strategically with cross functional partners and the Ops team. The best builders here do one more thing: they build so the whole team gets faster, not just the person who asked. You spot the broken or manual processes we live with every day, flag them, and turn the ones worth solving into tools other people can use.

Responsibilities:

• Build tools, automations, and dashboards on request: take a specific ask and deliver a working tool, script, dashboard, or automation quickly. Speed and quality both matter.
• Build for scale: package what you build into reusable tools and templates the wider CX team can run without you, and ship them on Dokploy so they are easy to find and use.
• Build first-principles, so what you ship holds up at scale and does not need to be rebuilt every few months. Your reach is how many people use your work to hit business outcomes, not how many tickets you close.
• Connect systems and move data between them: wire our tools together so data flows without manual copy and paste. Package data from Google Sheets, Salesforce, Planhat,
• Snowflake, and other sources into clean inputs, pass it to agents or scripts, and return accurate, formatted output people can trust.
• Turn manual work into automated workflows: find the five-minute task someone does fifty times a day and cut it to seconds. Build the tandem-agent form fillers, the auto-formatters, and the routing logic that remove busywork. Take a static dashboard and push it toward a real workflow that triggers the next action, for example a churn signal that fires a CSM alert or kicks off a survey.
• Keep our spreadsheets and data plumbing healthy: own the messy, interconnected spreadsheets CX Ops runs on. Map dependencies, untangle formulas, and make sure the sheets people rely on stay accurate and understandable, especially through transitions when the person who built something has left.
• Proactively surface process gaps: as you work across our systems, flag the manual steps, broken handoffs, and repetitive tasks you see. You are close to the plumbing, so you will spot problems the rest of us miss. Raise them so we can scope the ones worth solving into projects you deliver.
• Raise the bar on how we build: use Claude every day, lean on agents and automation to ship more in less time, and show the rest of the team what is actually possible when you build this way.

Qualifications:

• You are a builder at heart. You like making systems, automations, and tools that solve real problems, and you do it in your own time as well as at work. Give you a messy process and you want to fix it.
• You are a spreadsheet expert. Complex formulas, tab-to-tab dependencies, App Script, and data models do not scare you. You can walk into someone else's sheet, understand it, and improve it.
• You are AI-native and already build with Claude. You use it to write code, connect systems, and ship tools fast. You are comfortable with App Script, JavaScript, JSON, and basic SQL, and you can pick up new tools quickly.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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