Customer Support Home-based

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Key Responsibilities

• Respond to patient and client inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
• Provide support related to appointments, patient onboarding, billing inquiries, insurance verification, and general healthcare services
• Accurately document interactions and updates in EMR/EHR or CRM systems
• Coordinate with internal teams (clinical, billing, operations) to resolve patient concerns
• Assist patients through required processes while ensuring a positive customer experience
• Maintain confidentiality and comply with HIPAA and other healthcare regulations
• Escalate complex issues to the appropriate teams when necessary
• Meet productivity, quality, and customer satisfaction standards
  
  

Qualifications:

• Bachelors degree or equivalent experience (healthcare-related background preferred)
• Experience in customer support, healthcare administration, or patient services
• Familiarity with EMR/EHR systems and healthcare documentation
• Experience with calling patients/families for verbal consent, emailing and calling customers and outreaching for online units.
• Strong written and verbal communication skills
• Excellent problem-solving and organizational abilities
• Ability to handle sensitive information with professionalism and empathy
• Experience with CRM or ticketing systems is an advantage
  
  

Preferred Skills:

• Background in healthcare, nursing, allied health, or medical administration
• Knowledge of insurance verification and billing processes
• Experience supporting patients via text-based or digital platforms
• Ability to work in a fast-paced, patient-focused environment
  
  

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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