Customer Service Representative

About the Job Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time, with opportunity for long term employment. Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD 3.75 per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Job Details

• Employment Type: Full-Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Entry Level
• Experience: 1 Years
• Business Model: Direct Sales, E-Commerce
• Qualification:
  
  

• Fluent, conversational, and natural English proficiency.
• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
• Excellent verbal & written communication skills with a professional and empathetic demeanor.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Typing speed of 20+ WPM.
• Ability to work independently and manage time effectively.
• Reliable and punctual.
• Must have an Active NBI clearance.
  
  

• Work in a dynamic and supportive environment.
• Opportunity for career advancement.
• Hands-on training and professional development.
• Competitive hourly pay and benefits.
• If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!
  
  

• Soft Skills: Team Management, Problem Solving, Decision-Making, Creativity, Team Collaboration, Relationship Building, Presentation Skills, Active Listening, Teamwork Responsibilities - Customer Service – Voice Support - Assist customers with basic product questions, order processes, shipping details, and website guidance. - Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. - Handle escalated customer concerns and ensure satisfactory resolutions. - Customer Service – Non-Voice Support - Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. - Respond promptly and professionally to customer inquiries and complaints. - Ensure accurate documentation of interactions and resolutions. - Customer Account Management - Assist in managing Reseller Accounts by setting up new accounts in M3. - Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. - Outbound Lead Generation - Identify new potential customers to expand brand presence. - Conduct internet research, outbound calls, and email outreach to generate leads. Salary & Benefits
• Pay: Hourly, $ 3.00 – 3.75
• Benefits: Working Hours - Monday: 21:00 - 06:00 - Tuesday: 21:00 - 06:00 - Wednesday: 21:00 - 06:00 - Thursday: 21:00 - 06:00 - Friday: 21:00 - 06:00 - Saturday: 21:00 - 06:00 Additional Requirements
• Tech Requirements: Windows
• Language: English About the Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.