Customer Service Representative

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Work setup & Shift: Hybrid | Night Shift

Site: Global One, Eastwood, Libis, Quezon City

Youll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Success Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well- organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

What Youll Be Doing

• Be the public face of Riskified for all inbound communications with our merchants
• Effectively handle inquiries and requests from our merchants and internal teams
• Troubleshoot and escalate issues to the appropriate escalation paths
• Act as the voice of the customer within Riskified across all departments
• Onboard new Riskified clients and ensure their success using our services

Qualifications

• At least 2 years experience in a customer-facing support/success position
• Exceptional English verbal and written communication proficiency required
• Excellent troubleshooting, critical thinking, and communication skills
• Detail-oriented with ability to easily follow complex processes and flows
• Familiar with Office Suites and/or Google Docs (especially Excel/Google Sheets )
• Experience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage
• Previous experience in a B2B SaaS company - an advantage
• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Riskified’s practices:
• Working in Shift hours is night-morning PHL time, Sunday-Wednesdays.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply